Covid Lessons

The lessons support the approach to change advocated in the newly revised edition of my book with Cassie Solomon Leading Successful Change: 8 Keys to Making Change Work.

More specifically, my newsletter appeared on March 17 and concerned how we could have used (and could use) the approach advocated in my book to begin with the end in mind and think of system changes that would produce it, i.e., act far more proactively and far less reactively.

On April 1, Triage in a Pandemic: Can AI Help Ration Access to Care? presented the clinical, very human, and ethical benefits of increased use of artificial intelligence to aid clinical decision-makers overwhelmed by waves of patients.

On May 29, the article The Problem with Heroes laid out the troubling reality that the continued reliance on so many heroes to sacrifice so heavily to deliver care and to provide essential services bespeaks a failure of the systems to support their work.