How the FDNY Changed After 9/11

9/11, Leadership, Change, and the renewal of the FDNY. Lessons from the ongoing re-creation of the Fire Department of New York from 9/11/01 through today. Our HBR article based on nearly 5 years of in depth interviews with FDNY leaders and first responders. Lessons for Leaders in this HBR article from 2 colleagues and me. https://hbr.org/2021/09/how-the-new-york-fire-department-changed-after-9-11?ab=hero-main-text